Frequently Asked Questions
Travelink International is not a web site or web based travel portal. In fact it is know as an e-commerce site.
Travelink International is an integrated, interactive, deferred and real time online, global information reservation distribution system for tourism related product and services for New Zealand, Australia, Fiji, Tahiti and other South Pacific locations.
Travelink International has been designed on similar lines as a travel agent's computerised reservation system.
Due to different types of tourism providers contained on Travelink International, Travelink International is deferred online, as opposed to being real time (or instant) response.
Travelink International information reservation system has been design for an individual to obtain information and prices on any accommodation, travel related product, bar/venue, events, etc, and/or make reservations for any accommodation or travel related product.
All reservations are processed on online directly to the tourism provider concerned or through one of Explore New Zealand partner reservation system like Hotel, Hostelworld, Viator, etc.
If you have not received a reservation availability, confirmation or a response to an inquiry after 36 hours, please resend your reservation request/s or inquiry again or if it is urgent, please contact our Support Centre by phone, fax, email or live via the Net.
To make a reservation, all you have to do is click on the Online Reservations or For further information and reservations link of the tourism operator's information page and you will be taken to their reservation request or to one of our partner's online reservation system.
Please make sure that you give the respective tourism operator the necessary information, failure may cause delay in confirming a reservation or possible loss of any vacancy due to not giving the right information.
If you want confirmation of availability and/or price, special needs, etc, please make sure that you put the respective information in the 'Comments' field at the end of the reservation request.
If using one of our partner's online reservation system to make reservation, please follow the reservation instructions or procedures of the the reservation system your are using.
If you are using Hotel Reservations Worldwide (HRW) or World Choice Travel reservation systems, please contact the reservation system's Customer Service at -
If you experienced any problems, please do not hesitate to contact our Support Centre for assistance.
When your online reservation is confirmed, you will receive an reservation confirmation by email.
Please remember, the Internet in regards to electronic mail is still not a 100% reliable and that you original reservation request or inquiry could have been lost in transmission, so it is best to print out any reservation confirmation from the screen before leaving.
It pays to check your Junk folder or Trash folder/can in case your reservation confirmation has been filtered into either your junk folder or trash can, especially if you are using a public email account like Hotmail, Gmail, etc.
Travelink International information reservation system is updated nightly - 7 days a week.
If you have updated information and see an error concerning tourism provider in Travelink International, please let our Help Desk now via our help page.
All payments are processed by the secure online payment facility of the reservation system you are making a reservation through.
Yes you can.
It is recommended that you have a guaranteed reservation/s when traveling within New Zealand, Australia and South Pacific Islands, especially during any busy period eg: Summer, Special Events, etc.
If you do not have a guarantee reservation for accommodation, travel, etc, you may find reservation hard to get within the country you are traveling in, as both New Zealand and Australia have small populations and are larger than they look on a map.
If you have a guaranteed reservation, you can always amend or cancel any reservation/s.
Please remember, some accommodation and travel operators have cancellation or 'Now Show' penalties and if they have been guaranteed by a credit, checking or debit card, please make sure, you cancel any such reservation/s in accordance with the operator's cancellation requirements.
If you are traveling in New Zealand, Australia and Fiji, local taxes like Bed Tax, Goods & Service Tax (GST) in almost cases, is included in all prices.
In Tahiti most taxes are included in all prices except for the Bed Tax. Please check with the respective tourism operator when checking into or paying for any services.
If you are not sure if local taxes are included in any services, please ask the tourism operator concerned.
It is recommended that you have a travel insurance when traveling, to cover your luggage, personal belongings, medical and hospital care.
Hospital care in all 15 countries in the South Pacific region is expensive if you do not have travel insurance.
If you have medical in your own country, please check if your medical insurer to what level the that your insurer will cover you to before leaving your country.
If you require travel
insurance or require to top up your medical/travel insurance,
please contact your professional travel agent for advice.
If you have a complaint or a dispute with a tourism operator that is connected to Travelink International, please contact our Support Centre for assistance.
Travelink International information reservation system Help Page.
This Help Page will answer most of your questions you may have.
If you have a question that our Help Page doesn't have an answer or if you need to contact our Support Centre, please feel free to contact us at -