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What is Travelink
International?
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How does Travelink
International work?
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How do I make a reservation?
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What happens if I do not receive a response to my reservation request?
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How often is
Travelink International updated ?
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How do I make
Payment for a deposit or reservation?
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Can I use a credit, checking or debit card for a deposit or reservation?
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Do I have to make and guarantee any reservation/s?
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Are local taxes included in prices?
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Do I need to have travel insurance?
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Disputes and Complaints?
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Help in using
Travelink International?
Travelink International is not a web site or web based travel
portal. In fact it is know as an e-commerce site.
Travelink International is an integrated, interactive, deferred and real time online,
global information reservation distribution system for tourism
related product and services for New Zealand, Australia, Fiji, Tahiti and other
South Pacific locations.
Travelink International has been
designed on similar lines as a travel agent's computerised
reservation system.
Due to different types of
tourism providers contained on Travelink International, Travelink
International is
deferred online, as opposed to being real time (or instant)
response.
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Travelink International information reservation system has
been design for an individual to obtain information and prices on any
accommodation, travel related product, bar/venue, events, etc, and/or
make reservations for any accommodation or travel related product.
All reservations are processed on
online directly to the tourism provider concerned or through one of
Explore New Zealand partner reservation system like Hotel, Hostelworld,
Viator, etc.
If you have not received a reservation availability, confirmation
or a response to an inquiry after 36 hours, please resend your
reservation request/s or inquiry again or if it is urgent, please
contact our Support Centre by
phone, fax,
email or live via the Net.
To make a reservation, all
you have to do is click on the Online Reservations
or For further information and reservations
link of the tourism operator's information page and you will be
taken to their reservation request or to one of our partner's online
reservation system.
Please make
sure that you give the respective tourism operator the necessary
information, failure may cause delay in confirming a reservation or
possible loss of any vacancy due to not giving the right
information.
If you
want confirmation of availability and/or price, special needs,
etc, please make sure that you put the respective information
in the 'Comments' field at the end of the reservation request.
If using one of
our partner's online reservation system to make reservation, please
follow the reservation instructions or procedures of the the reservation
system your are using.
If you are using Hotel
Reservations Worldwide (HRW) or World Choice Travel
reservation systems, please contact the reservation system's Customer
Service at -
* Hotel
Reservation Worldwide (HRW) -
Customer Service
* World Choice Travel -
Customer
Service
* Hostel World -
Customer
Service
If you experienced
any problems, please do not hesitate to contact our Support Centre for assistance.
When your online reservation is
confirmed, you will receive an reservation confirmation by email.
Please remember, the Internet
in regards to electronic mail is still not a 100% reliable and that
you original reservation request or inquiry could have been
lost in transmission, so it is best to print out any reservation
confirmation from the screen before leaving.
It pays to check your Junk folder
or Trash folder/can in case your reservation confirmation has been
filtered into either your junk folder or trash can, especially if you
are using a public email account like Hotmail, Gmail, etc.
Travelink International information reservation system
is updated nightly - 7 days a week.
If you have updated information and see an
error concerning tourism provider in Travelink International, please let our
Help Desk now via our
help
page.
How do I
make Payment for a deposit or reservation?
All payments are processed by the
secure online payment facility of the reservation system you are making
a reservation through.
Can I
use a credit, checking or debit card for a deposit or reservation?
Yes you can.
Do I have to
make and guarantee any reservation/s?
It is recommended that you
have a guaranteed reservation/s when traveling within New Zealand,
Australia and South Pacific Islands, especially during any busy
period eg: Summer, Special Events, etc.
If you do not have a
guarantee reservation for accommodation, travel, etc, you may find
reservation hard to get within the country you are traveling in,
as both New Zealand and Australia have small populations and
are larger than they look on a map.
If you have a guaranteed
reservation, you can always amend or cancel any reservation/s.
Please remember, some
accommodation and travel operators have cancellation or 'Now Show'
penalties and if they have been guaranteed by a credit, checking or
debit card, please make sure, you cancel any such reservation/s in
accordance with the operator's cancellation requirements.
Are local taxes
included in my prices?
If you are traveling in New
Zealand, Australia and Fiji, local taxes like Bed Tax, Goods &
Service Tax (GST) in almost cases, is included in all prices.
In Tahiti most taxes are
included in all prices except for the Bed Tax. Please check with
the respective tourism operator when checking into or paying for
any services.
If you are not sure if local
taxes are included in any services, please ask the tourism operator
concerned.
Do I
need to have
travel insurance?
It is recommended that you
have a travel insurance when traveling, to cover your luggage,
personal belongings, medical and hospital care.
Hospital care in all 15
countries in the South Pacific region is expensive if you do not
have travel insurance.
If you have medical in your
own country, please check if your medical insurer to what level the
that your insurer will cover you to before leaving your country.
If you require travel
insurance or require to top up your medical/travel insurance,
please contact your professional travel agent for advice.
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Disputes and
Complaints?
If you have a complaint or a
dispute with a tourism operator that is connected to Travelink
International, please contact our Support Centre for assistance.
Help
in using Travelink International?
Travelink International information
reservation system
Help
Page.
This Help Page will answer
most of your questions you may have.
If you have a question that
our Help Page doesn't have an answer or if you need to contact our
Support Centre, please feel free to contact us at -
a. By
Phone - 64-3-968-9619 11am to 6pm Monday to Friday NZST
b. Skype -
globalsupportcentre
c. By Email -
support@travelinkinternational.com
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Revised:
February 12, 2010
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